This role is sometimes also referred to as Business Analyst, Solutions Architect, Solutions Engineer or Sales Engineer.
StudioForty9 works in the retail ecommerce domain and our Solutions Consultant understands the platforms, technology, regulations and workflows that support retail, ecommerce and the interface between the two.
The key work that the Solutions Consultant does is to listen to customer requirements, explain options, determine a solution, ensure that the solution is feasible (in communication with the rest of the StudioForty9 team if necessary), describe the solution in a scope of work document and get agreement from the customer that the solution accurately describes what they’re looking for and will meet their needs.
Responsibilities
StudioForty9 works in the retail ecommerce domain and our Solutions Consultant understands the platforms, technology, regulations and workflows that support retail, ecommerce and the interface between the two.
The key work that the Solutions Consultant does is to listen to customer requirements, explain options, determine a solution, ensure that the solution is feasible (in communication with the rest of the StudioForty9 team if necessary), describe the solution in a scope of work document and get agreement from the customer that the solution accurately describes what they’re looking for and will meet their needs.
Responsibilities
- To lead technical discovery sessions with clients to gather, understand, refine and agree requirements
- To develop, explain and agree solutions between the internal and external technical, design, and business teams
- To take end-to-end ownership of the solution development, from requirements gathering and business analysis, to description of technical approach and solution
- To produce appropriate documentation to ensure understanding and facilitate sign-off
- To ensure that scope of work is complete and the indication of in-scope and out-of-scope is clearly defined
- To facilitate incoming customer technical requests through collaboration with internal colleagues, including Sales, Customer Success, Development, and Project Management
- To keep up-to-date with changes in the area of ecommerce and the platforms, services and partners we work with and their offerings
Requirements
- Excellent spoken and written communication skills
- Accuracy and attention to detail demonstrated by experience of completion of tasks to a high standard
- Good organizational skills demonstrated by organizing and prioritizing workload; and completing tasks to deadlines
- A good team player and a good communicator with teammates, who is also capable of working independently
- A proactive attitude and a willingness to independently seek out answers and solutions to challenges that arise.
- Customer focused with the objective of identifying and meeting customer needs proactively and always to the highest level of quality
- Detail oriented with the ability to explore and translate, sometimes vague, customer requirements into fit for purpose, cost effective solutions
- Happy to research solutions or work through options and solutions with teammates
- Experience in a customer facing role, ideally as a Solutions Consultant, Solutions Architect or Solutions Engineer
- Takes pride in working on projects to a successful completion involving a wide variety of customer verticals, technologies and systems
- Proven experience with solution design and technical proposal writing
- A solid understanding of web design and e-commerce principles, including applications, site mapping, and site architecture.
- Experience with Shopify CMS or other similar content management systems (CMS), SaaS solutions, concepts, and business models
- Familiarity with Enterprise-class software systems like OMS, CRM, ERP, PIM, EPoS
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