At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
Duties and Responsibilities of the Role:
- Lead, train, and motivate a team of thermal area attendants to provide excellent service.
- Set performance expectations, conduct regular performance evaluations, and address any issues promptly.
- Foster a positive and collaborative team environment.
- Ensure the thermal area meets the highest standards of cleanliness, hygiene, and ambiance.
- Oversee the scheduling of thermal area services to accommodate guest preferences and maintain optimal occupancy.
- Address guest concerns and inquiries promptly, ensuring a positive and memorable experience.
- Monitor and maintain equipment in the thermal area to ensure safety and functionality.
- Collaborate with the maintenance team to address any repairs or issues promptly.
- Implement and enforce spa policies and procedures to ensure smooth operations.
- Manage inventory of supplies for the thermal area, including towels, robes, and amenities.
- Coordinate with the procurement team to ensure an adequate supply of necessary items.
- Enforce safety protocols and standards in the thermal area, ensuring compliance with health and safety regulations.
- Conduct regular inspections to identify and address potential hazards.
- Provide ongoing training to thermal area staff on service standards, product knowledge, and safety procedures.
- Stay informed about industry trends and best practices to continually enhance the guest experience.
Requirements for the role:
- Previous experience in a supervisory role within a spa or wellness facility.
- Strong leadership and communication skills.
- Knowledge of thermal area operations, including sauna, steam room, and hot tub maintenance.
- Excellent customer service and problem-solving skills.
- Ability to work a flexible schedule, including weekends and holidays.
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