Office Based: Galway
Hours: 38.75 hours per week, Monday to Friday
Company Benefits: Vhi Health & Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, Holiday including tenure entitlement + Bank Holidays, and more.
Enhance supplier performance, drive compliance, and streamline operations!
At Wayfair, our Continuous Outreach team is on a mission to transform how we work with our external partners (suppliers). We're the engine behind proactive supplier engagement, laser-focused on unlocking performance, driving compliance, and smoothing out operational hiccups before they become roadblocks.
This job isn't just about sending reminders - it's about becoming a trusted advisor. You'll work independently to investigate issues, create meaningful change through tailored corrective actions, and collaborate cross-functionally to influence global supplier outcomes. It's fast-paced, high-impact, and highly collaborative - a perfect fit for someone ready to take ownership and drive results.
If you're looking for a highly collaborative, cross-functional team where you can drive significant supplier performance improvements through direct support and engagement, we want to hear from you!
Your Impact:
- Independently investigate issues related to outreach requirements, identify root causes, document findings, and implement corrective actions.
- Leverage analytical and problem-solving skills to assess supplier challenges, developing and implementing effective solutions.
- Monitor the effectiveness of outreaches, adjusting as necessary to achieve the desired impact.
- Act as an SME on E2E processes, educating suppliers to enhance their performance and ensure compliance.
- Manage multiple outreach initiatives simultaneously, using strong prioritization skills to drive timely resolutions.
- Actively utilize personal judgment to define next steps and resolutions ensuring that outcomes align with team and organizational goals.
- Work collaboratively with suppliers to identify areas for improvement, develop and implement strategies to enhance supplier performance.
- Collaborate with stakeholders to drive long-term performance improvements and test innovative outreach strategies to enhance Globalization efforts.
What You Bring:
- Demonstrable experience, successfully supporting external partners (e.g. suppliers or vendors) positively driving performance management and/or compliance within an operational/ supply chain/ corporate retail environment.
- Excellent communication skills, someone who can clearly and concisely communicate complex information to quickly build and influence strong and trusting stakeholder/partner partnerships.
- The knowledge and capability to effectively tailor build, implement, monitor and continuously adapt action plans in driving positive change.
- Strong problem-solving skills, with the ability to investigate and identify the root cause of a problem and clearly translate to the relevant parties enabling a quick solution.
- Display effective stakeholder/ partner management skills with a passion for providing and enhancing partner experience and satisfaction.
- The aptitude to effectively navigate IT systems and multiple applications simultaneously, with the agility to learn and adapt to new technologies and systems.
While this role does not require you to be an analyst, it is crucial to demonstrate a willingness to enhance your skills in leveraging business data effectively for problem-solving and critical thinking!
Ready to take the next step? Hit apply and let’s talk - our recruiting team is excited to hear from you!
#Disclaimer: For the purposes of advertising and optimization Wayfair may use a different title to that of your contracted title.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
