Wedding & Events Executive

Primary Purpose:

We are currently looking for a successful and enthusiastic Wedding & Events Executive to produce events from conception through to completion. Responsibilities include providing outstanding customer service and organising memorable events that meet quality expectations.

Job Summary:

Responsible for the preparation of all wedding/event documentation to include Banquet Event Orders and Billing.

Responsible for ensuring communication and coordination with the relevant departments concerning event details in a timely manner.

Responsible for ensuring a consistent, high level service throughout the booking and event process.

Key Responsibilities:

Your main areas of responsibility will include but are not confined to:

• Operate and maintain a computerised system (Jonas & HubSpot) for responding and coordinating and tracking sales enquiries, bookings and availability.
• Meet prospective clients for show-arounds for weddings, private and corporate functions.
• Ensure a prompt and professional response and follow-up to sales enquiries.
• Prepare weekly and monthly reports outlining the Business on the Books for the current and following years.
• Generate quotations for prospective bookings and timely follow ups.
• Liaise with clients in relation to coordinating the intricate details of their events.
• Monitor, co-ordinate and communicate event bookings, ensuring accuracy of billing and information, maintaining up to date profiles, and recording client feedback post event.
• Generate sufficient information for invoicing of events.
• Up-sell products and services throughout the event process to maximise revenue.
• Meet and greet all clients during the event phase and ensure the smooth handover of the event to the operations team for the execution of details.
• Management of customer feedback including responding to guest problems and complaints relating to Weddings and Events.
• Take ownership for recurring challenges and ensure the issues are resolved.
• To schedule and attend weekly function and sales meetings.
• Liaise and maintain a relationship with other departments to ensure the effective, efficient and smooth running of events.
• Contribute to the preparation of annual sales and events targets.
• Attend workshops, exhibitions and promotional events where required.
• Adhere to Health & Safety Procedures and other Company Policies and Procedures.
• Any other duties relevant to your skills that may be assigned to you by the Company.

Requirements:

• Minimum of one year’s Wedding or Event experience required
• Must be an efficient multi-tasker, highly organized, and detail oriented
• Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
• Proficient if in Word, Excel and PowerPoint
• Proficient in all social media channels
• Excellent organizational skills
• Customer-service orientation
• A team player

General:

You are expected to carry out your duties in a diligent and professional manner with a friendly outgoing attitude. It is important that you work together with other members of the management team to ensure that we operate a high standard of professional service and provide an enjoyable environment for members, customers and employees alike. Excellent grooming standards are expected.

Luttrellstown provides staff with full remote working facilities to enable a seamless transition between working in the office or from home. For working from home, this includes the provision of office chair, laptop, flatscreen and docking station with mouse & keyboard.

Remuneration:

• Competitive Salary
• Meal on Duty
• Parking
• Staff discounts
• Complimentary Golf