Business Operations Associate
As a key member of the Workplace Solutions Global Operations Business Change Management function, you will provide support and oversight across a number of critical operational areas, including overseeing the cross-border operations function. The role involves undertaking cross-border country specific investigations and working with the relevant business stakeholders to ensure adherence to cross-border rules and regulations. The work you do has direct impact on business decisions within Workplace Solutions.
Job Responsibilities
- Produce regulatory and business reporting for cross-border management and other areas as required
- Analyse datasets to generate key insights for business reporting and monitor KPIs
- Prepare and deliver presentations on key business metrics
- Escalate anomalies or areas of concern to appropriate business and control partners as required
- Support in the creation and uplift of processes with a focus on automation and efficiency - process evaluation, mapping, design
- Create and upkeep procedural documents and work with the team to roll out training programmes and job aids
- Schedule and organise meetings, coordinating speakers and preparing agendas and minutes, including tracking action items
- Work with the team to look at long term strategic solutions and project manage any uplift work, as we continue to leverage firmwide best practices
- Lead ad hoc operational issues within the business management function
Required Skills, Capabilities and Qualifications
- 5+ years of professional experience in a similar role
- Strong in all MS applications including PowerPoint, Excel, Word, Visio, and SharePoint
- Experience in operations, process managements or related field
- Prior experience in an analytical role, including evidence of producing reporting and presenting data-driven insights
- Process driven with a control mindset
- Business reporting, data visualization, and presentation skills
- Strong organisation and multi-tasking skills
- Excellent written and verbal communication and interpersonal skills
Preferred Skills, Capabilities and Qualifications
- Prior experience and/or knowledge in equity compensation
- Experience using Jira
- Experience with workflow design tools
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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