Cliff at Lyons is a luxury countryside retreat offering award-winning hospitality, exceptional dining experiences, and a stunning setting just outside Dublin. With a strong focus on sustainability, Irish ingredients, and warm, attentive service, we're proud to be a destination where memorable moments are made.
We are currently seeking a passionate and experienced Reservations Manager to join our wonderful team!
Key Responsibilities
- Oversee all individual, group, corporate, and OTA reservations.
- Ensure all enquiries and bookings are handled promptly and accurately.
- Maintain rate codes, packages, and restrictions in Hotsoft PMS in line with revenue strategy.
- Ensure rate parity across all connected distribution channels.
- Monitor daily booking pace, pick-up, and cancellations, reporting trends to the Revenue Manager.
- Handle rooming lists, deposits, and cancellations in accordance with policy.
- Produce daily, weekly, and monthly reservations reports.
- Liaise with Revenue, Sales, and Front Office to support forecasting, promotions, and guest requirements.
Requirements
- Minimum 2-3 years' hotel reservations experience, with at least 1 year in a supervisory role.
- Proven experience using Hotsoft PMS (desired).
- Strong organisational skills and attention to detail.
- Commercial awareness and understanding of revenue principles.
- Proficiency in Microsoft Office
If this sounds like the role for you, we would love to hear from you!