Marlin operate a collection of Hotels, Serviced Apartments and Aparthotels across the cities of London & Dublin. We have an exciting opportunity to join the leadership team in St Stephen's Green.
Our Assistant Front Office Managers work in a team of 2 to support an experienced Front Office Manager. The business is expanding and we're looking for someone that can grow and take on additional responsibilities in running the department.
Key Responsibilities:
Our Assistant Front Office Managers are natural leaders and are able to create positive experiences for their team & guests alike. Their typical duties include:
- Coaching, supporting and developing a team of Reception Ambassadors and Duty Managers
- Maintains consistent presence in the lobby and all hotel public areas
- Leads a guest centric team and culture
- Oversees the guest experience holistically, ensuring each touch point is executed the the expected standard
- Seeks opportunities to improve the guest experience by seeking feedback and developing strategies to improve department and hotel services
- Ensures all employees adhere to company health, hygiene, safety, security and emergency procedures
- Maintains and displays in-depth local knowledge, in order to WOW the guest, promote sales and ensure that all employees are provided with the necessary information to perform their job effectively
Required skills:
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· People management experience - leading, training & motivating
· Commitment to delivering a high level of customer service
· Excellent personal presentation standards
· Ability to work on your own and as part of a team
· Autonomy to make logical decisions
· Competent level of IT proficiency
This job description is drawn up with flexibility in mind. Due to the changing needs of the business, the job will also evolve and change to meet new business requirements.
The Company
Marlin is an owner-operated provider of serviced apartments, aparthotels and, most recently, hotels in the cities of London & Dublin. We have over 1200 bedrooms in our portfolio & plan to grow in the future.
Here at Marlin, we take time in seeking out individuals to join our team. We search for individuals who have an amazing outlook on life, with a real Can Do attitude, who genuinely enjoy helping and supporting others.
Job Types: Full-time, Permanent
Pay: €35,000.00-€37,000.00 per year
Application question(s):
- Please highlight your most relevant experience working within a hotel
Work authorisation:
- Ireland (required)
Work Location: In person
