Radisson RED Galway is a new and exciting addition to Galway City. It is the first Radisson RED property in Ireland and a welcomed addition to the city. Just like its sister properties; Radisson BLU Royal Hotel, Dublin, Dublin Royal Convention Centre and Velvære Spa, Radisson RED Galway has its own distinct personality.
We are searching for a dedicated Assistant Night Manager to join our team at Radisson RED Galway.
Radisson RED Galway is a hotel that reflects Galway's personality; combining urban energy, modern comforts, a love for the arts and a welcome like no other. The hotel will enhance the spirit through art, music and fashion with connectivity, passion and flair. Innovation is our heartbeat.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. Radisson’s overarching brand promise is ‘Every Moment Matters’ with a signature ‘Yes I Can!’ service ethos.
About The Role:
Are you a night owl with a passion for hospitality? Reporting to the Night Manager, you will be a crucial part of our team, ensuring that every guest's stay is exceptional, even during the night. You will assist overseeing nightly operations, ensuring exceptional guest experiences.
If you’re passionate about providing exceptional service and thrive in a bold, stylish setting, we invite you to join us and be a part of our exciting journey. Apply now to shape the night at Radisson RED!
Minimum experience: 3+ years of relevant experience in Guest Relations.
Minimum educational requirements: National academic qualifications
Roles & Responsibilities:
- To have complete understanding of all aspects of night audit, computer operations, posting to accounts, night audit close day procedure, daily business control, daily report analysis, backup and general IT.
- Ensure the safety and security of guests and staff throughout the night.
- Handle guest inquiries and resolve issues promptly, embodying Radisson RED’s commitment to personalised service.
- Conduct night audits, manage financial transactions, and prepare detailed reports.
- Maintain the hotel’s vibrant atmosphere and adhere to Radisson RED’s service standards.
Competencies & Skills Requirements:
1. Proven experience in a guest relations position, ideally within a hotel environment
2. Ability to adapt to changing service environments
3. Good leadership skills with a hands-on approach and lead-by-example work style
4. Commitment to exceptional guest service with a passion for the hospitality industry
5. Ability to find creative solutions, offering advice and recommendations
6. Personal integrity, with the ability to work in an environment that demands excellence
7. Strong communication and listening skills
8. Ability to work collaboratively across functions and cultures
9. Strong knowledge of the night audit process
10. An open, positive and communicative personality
11. Ability to handle multiple challenging priorities and assignments
What can Radisson RED Galway offer you:
- Competitive salary
- Ability to progress your career
- Meals on duty
- Employee and Friends and Family discounts available within the group (Radisson RED Galway, Radisson BLU Royal Hotel, Dublin, Velvære Spa, and Radisson Group Hotels)
Be part of the REDvolution where as our Creative you are REaDy to:
- Lend a helping hand, making sure that every job we undertake is delivered with personality and flair to the highest standards
- Be part of a team that places the guest at the heart of everything we do, creating personal and memorable moments
- Take pride in what you do, be on hand to make sure that what needs to be done is done well
- Collaborate with others, learn and grow from the experience, developing your own skills for future success
- Creatively work with others to deliver on the goals and targets that we have set ourselves
- Build meaningful and rewarding relationships whilst promoting the company culture and values
- Stay Safe, ensuring adherence and compliance to all legislation and due diligence requirements
ARE YOU?
- One to impress? Dynamic? Love people interaction with the skill to mix it up!
- Innovative? Creative with a positive mindset, love a challenge where you know there is a solution
- Engaging and self-motivated?
- Genuine? Want to be yourself? We love that and won’t change that, promise!
At Radisson Hotel Group we believe that people are our number one asset! As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
What are you waiting for? Come join us and make RED the place to be!
Job Type: Full-time
Benefits:
- Employee discount
Work Location: In person
