Role Overview:
The Spa Assistant Manager will support the Spa and Health Club Manager in the day-to-day operations of the spa, ensuring the highest standards of service, team leadership, and operational efficiency. This is a hands-on role that combines supervisory responsibilities with active treatment delivery.
Key Responsibilities:
- Lead and motivate the spa team to deliver exceptional guest experiences.
- Support the Spa and Health Club Manager in managing budgets, stock control, and daily operations.
- Maintain high standards of customer care and professionalism at all times.
- Assist in staff training, scheduling, and performance reviews.
- Ensure compliance with health and safety regulations.
- Collaborate with the wider hotel and spa team to promote cross-departmental synergy.
- Drive retail and treatment sales, meeting and exceeding targets.
- Handle guest feedback and resolve issues promptly and professionally.
- Maintain accurate records and reports using spa software systems.
- Contribute to the continuous improvement of spa services, standards, and guest experience through innovation, feedback, and team development.
The ideal candidate will be:
- A qualified and experienced therapist, with previous supervisory experience in a 4-star spa environment.
- Proficient in massage, facials, and nail treatments.
- Ideally familiar with VOYA and Yonka product ranges (though this is not essential).
- Knowledgeable in HotSoft and Phorest systems (preferred but not required).
- Able to demonstrate proven sales and retail performance, which is a key requirement.
- Strong leadership, communication, and organizational skills.
- Passionate about wellness and delivering outstanding guest service.
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