About Medserv:
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively, and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Why This Role Matters:
As our organisation introduces AI and other digital tools to improve billing accuracy and speed, this role ensures we are grounded in operational reality and backed by rigorous analysis. The Business Transformation Analyst will be the hands-on driver behind the scenes, allowing the Head of Transformation to focus on broader strategy and stakeholder alignment.
Role Overview:
We are seeking a Business Transformation Analyst to join our growing transformation department for an initial period of 12 months on either a secondment or FTC.
This role will support the Head of Transformation in delivering high-impact change across the organisation, with a focus on optimising workflows, enabling AI adoption, and supporting strategic projects within our medical billing operations.
This is a critical enabling role that combines data analysis, process design, and project support to accelerate transformation outcomes and improve business performance.
Duties and Responsibilities:
- Process Mapping & Analysis
- Analyse current-state workflows (e.g., claims, billing, triage).
- Identify inefficiencies, gaps, and automation opportunities.
- Support future-state design with clear documentation and visuals (e.g., Visio, Miro).
- Data Gathering & Reporting
- Compile and interpret operational data (claim volumes, rejection rates, turnaround times).
- Build dashboards and performance summaries to inform decision-making.
- Business Case Development
- Create cost-benefit models and ROI projections for automation, AI, and process improvement initiatives.
- Support transformation funding and prioritisation efforts with evidence-backed proposals.
- Stakeholder Engagement
- Conduct discovery interviews and workshops with operations leads and subject matter experts.
- Translate team feedback into actionable insights for transformation projects.
- Change & Project Tracking
- Maintain transformation logs, initiative trackers, and project dashboards.
- Assist in monitoring pilot rollouts, adoption metrics, and post-implementation reviews.
- Database Support
- Maintain and update internal databases used to track change initiatives, client data, and performance metrics.
Skills & Experience:
- 2–5 years’ experience in business analysis, operations, consulting, or healthcare transformation. Background in medical billing, claims, or healthcare tech a plus.
- Strong Excel and PowerPoint capabilities are essential
- Familiarity with process mapping tools (e.g., Visio, Miro, Loop).
- Comfortable working with complex data and translating it into actionable insight.
- Clear written and verbal communication for cross-functional stakeholder engagement.
- Exposure to AI, RPA, or healthcare automation tools and an understanding of the healthcare claims lifecycle or clinical admin workflows is desirable.
Package and Benefits:
- Secondment or FTC
- Hybrid Working
- Private Medical
- Pension contribution
- Maternity and Paternity leave (T&C's apply)
- Life Assurance
- Workcation options
- Gym Membership
- Dedicated EAP
- Holiday Plus Scheme to purchase additional leave
- Professional development opportunities
- Regular sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive schemes i.e. commuter schemes and bike to work
Additional Info:
- This is a full-time position to be based in Wroclaw, Dublin, Athlone or Haywards Heath on a hybrid basis
- All offers of employment are subject to a valid work permit
- Role commences immediately
