If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
BUYER ROLE - ONSITE SHANNON IRELAND
PRIMARY FUNCTION
Support the channel team by assisting with implementing sales solutions that continuously improve the customer experience. Provide order assistance and support to customers.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Handle direct customer contact, by phone and email, including customer order contracts, quotations, and referrals.
- Sales order expediting.
- Communicate pertinent order, product and policy information to internal partners and end users.
- Maintain general awareness of production and other factors affecting scheduling and delivery of orders.
- Edit customer orders for accuracy, availability, and assign schedule dates to orders.
- Review and coordinate implementation of changes and updates to sales orders.
- Manage Compliance related tasks in relation to customer orders including EUS for controlled items, application for Export License and Certificates of Origin and TRAX
- Provide After Market services including processing of customer complaints, management of the related database and co-ordination of processing to ensure closed loop.
- Product Data Management – maintenance of ERP system item records including creation of SKUs, BOMs Routings and pricing and related Tariff Codes.
- Maintenance of Monthly Departmental Reviews as required by ISO Management.
- Management of Proforma Invoices, Credit Memos and Staged Payments relating to customer orders and follow up on same with customers.
- Administration of office supplies and equipment and assist with indirect purchases.
- Assist in training.
- Any other ad-hoc duties as required by the business
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
- High School diploma or equivalent.
- Customer service or sales experience in a technical area of a company.
OTHER SPECIAL REQUIREMENTS:
- Must work well in a team environment.
- Able to maintain accurate records.
- Must be customer focused and know about internal and external customer relationships.
- Must have good organizational skills and be able to handle multiple tasks.
- Foreign language skills desirable.
- Ability to provide direction and establish priorities for less experienced team members to ensure departmental performance, as required.
- Ability to successfully provide feedback and support to less experienced team members, as required.
COMPUTER SKILLS:
- Proficient with Microsoft Office products including, but not limited to Outlook, Teams, Word, and Excel.
- Solid understanding of database software
- Intermediate proficiency with Adobe Acrobat, CRM software
- Experience with enterprise resource planning software, preferably JDE, desired
WORK ENVIRONMENT REQUIREMENTS:
- Experience within an office environment and manufacturing complex and the performance of general office functions.
- Attention to detail – Right first time
- General manufacturing, warehouse, and office environment.
ORGANIZATIONAL RELATIONSHIPS
- Must have the ability to effectively communicate with employees at all levels of the organization, enlisting the needed cooperation for successful implementation of programs and other measures needed to meet performance standards
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Job Family: Operations
Business Unit: Viking Pump
