Job Description
About the Role:
As a Desktop Administrator at Wipro Technologies-Ireland, you will play a pivotal role in ensuring a seamless technological experience for our end-users. Your key responsibilities will encompass a range of support activities that are essential for the efficient operation of our digital workplace. This role offers a unique opportunity to combine your technical skills with your dedication to excellent customer service while working in a collaborative environment
Responsibilities include:
- Floor-walk and support End Users with Testing, and after a move.
- Pick up and resolve 1st line issues and update issues log. Assist user in raising an incident ticket for unresolved issues and record incident number in the issues log.
- Identify any trends and feed back to Administrator & Project Manager.
- Attend daily huddle with the Team Leader detailing work for the day.
- Direct any non-tech issues to the relevant support team.
- Accept delivery of tech (including unboxing and managing waste as per site instruction).
- Install and de-install desktop tech (including but not limited to desktop, monitors, keyboards, mice, camera). De-install AV equipment.
- Cabling to the correct tech standards.
- Test every desk has operational tech.
- Admin (e.g. filling in trackers and related spreadsheets).
- Asset management.
- Bubble-wrap equipment and cables ready for movement.
- Separate de-installed kit into reuse, and dispose.
Benefits
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
Contributory pension- Extra holiday purchase
- Life insurance policy
- Private medical insurance.
Equal Opportunities:
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
