GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
The BTA Home and Lifestyle Concessions Assistantt Manager will be responsible for leading the Home and Lifestyle Concessions categories while overseeing the day-to-day activities of the Concession partners within the Brown Thomas Arnotts Home and Living Department.
Concession & Partner Management
- Act as the primary point of contact for all Home & Living concession partners
- Support regular reviews to assess performance, identify opportunities, and agree actions to ensure growth and development of partner portfolios
- Ensure concessions are operating in line with agreements, store policies, and visual merchandising guidelines
- Support new brand onboarding, liaising with internal teams to ensure smooth set-up and alignment
- Manage and track promotional participation of concession partners
Operational & Cross-Functional Collaboration
- Partner with internal departments (VM, Store Team, Marketing etc) to support concession delivery and brand presence
- Ensure all brand areas meet operational standards including staffing, compliance, and health & safety
- Collaborate on space planning, layout optimisation, and brand adjacencies with the wider merchandising team
Customer Experience & Store Standards
- Champion a best-in-class luxury service standard across all brand spaces
- Ensure concession staff are trained on customer service expectations and product knowledge
- Monitor and elevate in-store brand presentation to reflect both partner identity and [Store Name] brand values
Admin and Reporting
- Ensure all reporting requests are met including but not limited to weekly trade reports, trend prediction reports, promotion analysis and other adhoc reporting.
- Understand how to use the reporting systems and tools available.
- Create and update presentation decks as required.
- Raising POs
- Taking notes in meetings and following up
- Management of department budget and expenses
KNOW WHAT WE'RE LOOKING FOR
Knowledge of Microsoft suite, particularly excel
4-5 years’ experience in a fast-paced retail operation preferably luxury
Passion for home, interiors, and premium lifestyle brands
Detail-oriented
Commercially focused, experience with budgets and ability to achieve revenue growth
Strong communicator and relationship-builder
Strong leadership skills
Proactive, agile, and comfortable working cross-functionally in a fast-paced environment
Experience in retail buying, merchandising or concessions management, ideally in a luxury or department store environment
Strong understanding of partner-led business models and commercial retail operations
Experience managing multi-brand relationships and influencing external stakeholders
Ability to interpret sales data, build action plans, and deliver commercial results
KNOW WHAT'S IN IT FOR YOU
We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.
As a Brown Thomas Arnotts team member, you will benefit from:
- Competitive Salary
- Contributory Pension Scheme
- Competitive annual leave entitlement
- Team Member discount across the world’s most iconic brands
- Recognition Days for Volunteering & Wellbeing
- Wellbeing Initiatives
- Extensive Learning & Development Offerings
- Leading Talent Programmes
- Flexible Working Model
- Additional Benefits
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [email protected] to request accommodation.
