Receivables and Collections Specialist
About Grenke
At Grenke, we don’t just finance equipment we ensure businesses succeed. From state-of-the-art technology to everyday essentials, our dynamic leasing and finance solutions empower thousands of SMEs to preserve their cash flow while investing in their future. We move quickly, think innovatively, and act with purpose — and now we’re on the lookout for a passionate individual who is ready to grow, make waves, and leave a lasting impact. Ready to take your career to the next level? Join us and become a driving force in shaping the future of businesses nationwide!
Description
As Receivables and Collections Specialist you will be responsible for managing all activities related to the collections process, working to identify the most appropriate solutions for settling outstanding claims. You will be responsible for maximising the recovery of overdue payments by resolving debts efficiently and in line with company policies. You will prioritse resolving arrears before contract termination occurs for non-payment. Your day-to-day duties will include contacting customers via phone, email, or written correspondence to notify them of oustanding balances, arrange payments, and negotiate suitable repayment plans. You will work closely with internal teams to proactively resolve customer issues and prevent escalation. This role requires sensitivity, attention to detail, and strong organisational skills to manage complex, time-sensitive issues.
Responsibilities
· Monitor and update customer and contract data in internal systems.
· Maintain accurate records of all collection activity and communications.
· Record payment status and reasons for non-payment.
· Contact customers about overdue payments and available payment options.
· Negotiate and agree of repayment plans and new payment dates.
· Take and process payments.
· Respond promptly and professionally to correspondence related to arrears.
· Provide customers with required documentation and replacement direct debit mandates.
· Collaborate with Sales to ensure they flag problem accounts and prevent escalation.
· Liaise with relevant third parties (such as insolvency companies and debt collection agencies) and arrange novation of contracts where possible.
· Prepare and review monthly and quarterly collection reports. Carry out necessary follow-up actions.
· Analyse company records and historical contract data.
· Work with the legal team to initiate debt recovery proceedings when needed.
· Ensure compliance with relevant debt collection laws and regulations.
Requirements
· Minimum of 2 years experience in an accounts recieveable role
· Strong customer service and negotiation skills.
· Excellent organisational and time management skills, with the ability to meet strict deadlines.
· Ability to work independently and exercise sound judgment in complex situations
· Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams
· High level of confidentiality in handling customer information.
· Proficiency in Microsoft Office Suite (Excel in particular).
· I.T. proficiency, with the ability to quickly learn internal systems.
· Strong knowledge of debt collection laws and regulations.
What we offer
· Competitive salary and bonus structure
· Hybrid working in place after successful completion of probation, with flexible hours possible.
· Excellent company pension scheme. The company will match your pension contributions at a rate of 2:1, up to a maximum employer contribution of 10% of your salary.
· Private Health Insurance Scheme, available after one year of service.
· €1000 Health and Wellbeing Benefit, available after successful completion of probation.
· 25 days Annual Leave, plus 2 Company Days (Christmas Eve and New Year’s Eve).
· Cycle to Work Scheme, Employee Referral scheme, etc.
· Enjoy a positive and inclusive workplace culture with company events, team-building activities, and wellbeing-focused initiatives that support connection and a sense of community.
Grenke is an equal opportunities employer. We are committed to building an inclusive and diverse workplace and welcome applications from candidates of all backgrounds and abilities. We recognise that individuals may require adjustments during the recruitment process. If you require any accommodations, please inform us at the time of application, and we will make every effort to support you appropriately.
Job Type: Full-time
Additional pay:
- Bonus pay
- Commission pay
Schedule:
- Monday to Friday
Application question(s):
- If applicable, what is your current notice period?
- What are your salary expectations?
Education:
- Leaving Certificate (required)
Work authorisation:
- Ireland (required)
Work Location: Hybrid remote in Sandyford Business Park, Dublin 18, CO. Dublin
