Our Mission is to set the standard for excellence in the automotive retail industry. We are driven to enable our people to provide customers with an innovative, personalised and premium experience
at every stage of the journey to build lasting relationships, commitment and trust for the road ahead.
We are Frank Keane Volkswagen.
Interested candidates should submit their resume and a cover letter detailing their experience and qualifications to [email protected]
Please include the title of the role you are applying for in the subject line of the email.
Frank Keane Volkswagen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application,
however we will keep your details on file and contact you should a future vacancy arise that matches your skills and experience.
Please note that we do not require agency or 3rd party assistance with any of the vacancies listed.
Junior Sales Handover Specialist, Sandyford
We are seeking a Handover Specialist to join our Sales Team in our Volkswagen Dealership in Sandyford. Reporting to the Sales Manager this is an exciting and challenging role at a time where Volkswagen is bringing many new and ground-breaking models to the Irish market.
The ideal candidate will have a passion for Volkswagen cars and Commercial Vehicles and a willingness to learn from a very experienced and process-driven team of sales professionals.
Key Objectives:
- Responsible for checking vehicles over prior to handover including fuel/charge and that all accessories are fitted. In addition, all service manuals, book packs and handover forms are read.
- Provide a vehicle handover experience that exceeds all customer expectations. This is to include demonstrating, in full, the technology within the vehicle and ensuring customers’ mobile devices are paired and radio stations are set to the customer preferences.
- Compiling personalised automotive videos to enhance trust and transparency for the customer post-handover.
- Follow-up calls to all customers post-handover ensuring their confirmation of an outstanding customer experience from the retailer was received.
- Arranging, via appointment, a post-handover invitation back into the retailer to assist with additional technical customer requirements.
- Develop and maintain a full knowledge of all Volkswagen products, accessories and key features.
- Arranging and accompanying customers on test drives.
- Maintain showrooms and outdoor displays to the highest standard.
- Communicating with customers via email, telephone and face to face.
Critical Skills:
- Full clean Irish driving licence.
- Excellent attention to detail.
- A personality which is both hard-working and ambitious.
- Ability to take direction from multiple stakeholders.
- Ability to liaise with multiple stakeholders from cross-departmental operations.
- Keen interest in cars would be a distinct advantage.
- A flair for high-quality photography is also advantageous.
Skills:
Attention to detail, Drivers Licence, Customer Experience
Benefits:
Excellent hands-on training, career development opportunities for the right candidate, competitive salary and bonus structure.
