Are you passionate about solving problems and supporting others with technology?
MrPRICE are looking for a skilled and motivated Technical Support Specialist to join our growing IT team. This is a fantastic opportunity to use your technical expertise and interpersonal skills to make a real impact.
What We Offer
- A collaborative and inclusive work culture
- Flexible work schedule
- Ongoing training and development opportunities
- Comprehensive employee benefits
- Competitive salary and Employee Discount Nationwide
- Annual Savings Scheme
- Bike To Work Scheme
- Educational Assistance
- Career Advancement Opportunities
As a Level 2 Technical Support Specialist, you'll be the first point of contact for in house technical issues. You'll troubleshoot problems, offer solutions, and ensure a seamless and efficient experience.
This Role entails:
- Providing Level 2 support (phone/remote/desktop/server/software)
- Ensuring that IT tickets are managed in a timely manner.
- Utilizing strong Microsoft Windows & Office 365 skills
- Maintaining asset life cycle as outlined in company procedures
- Ensuring relevant documentation is maintained and procedures followed
- Having an approachable and professional manner while being proactive at all times.
- Ensuring hardware and software systems are available and secure
- Implementation and support of the companies’ systems
- Maintaining current and new end user client devices, security and virus protection
Requirements for this role:
- Experience in a Service Desk role in a Windows environment.
- Practical experience providing support for Microsoft Windows 11 Desktop's and Office 365 in an Active Directory environment.
- This should include: Desktop building & troubleshooting
- CompTIA or Microsoft Certifications would be an advantage
- Desktop and Server Windows Operating Systems
- Exchange 365 and Office 365
- End User Device Security, Encryption, Anti-Virus
- Identity & Access Management: Understanding of user provisioning and access security.
- Networking: Familiarity with TCP/IP, common protocols and network troubleshooting.
Ideally the successful candidate must demonstrate:
- Two years’ experience in an IT support role.
- A solid aptitude for relevant technologies (hardware, operating systems, networking, etc.)
- Excellent troubleshooting skills and a structured problem-solving mindset
- Proven ability to work effectively with both technical and non-technical colleagues
- Self-motivated, eager to learn, and open to feedback
- Strong attention to detail and the ability to follow established procedures
- A team player who thrives in local and remote collaboration environments.
- A dedicated and flexible work attitude—you go the extra mile when needed
Job Type: Full-time
Pay: €30,000.00-€40,000.00 per year
Benefits:
- Bike to work scheme
- Employee assistance program
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Technical support: 2 years (required)
Work authorisation:
- Ireland (required)
Work Location: In person
Application deadline: 03/07/2025
