Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Summary
Reporting to the Lead Office Assistant, you will be working as part of a varied team to enhance the excellent standards of operational facilities delivery in our client's state-of-the-art campus. This will include; carrying out detailed floor walks, checking meeting rooms, providing event support, stocking of printing stations, enforcing the clear desk policy, and anything else covered by the client WPS team.
Responsibilities
Providing additional support for Clients
Familiarization with the Standard Operating Procedures (SOP’s)
Upsell facilities by making the Facilities Manager aware of any gaps in service.
Report any maintenance issues which you notice onsite to the Facilities Manager.
Assist in emergencies such as light leaks, spills etc.
Attend to meeting room requests/set ups
Identify and report hazards and incidents
Assist in health and Safety including bell tests, floor walks and first aid boxes are stocked
Working as part of a team in delivering a high standard
Respond to soft service calls logged with the facilities help desk.
Investigate the nature of the problems and seek a speedy resolution.
Greeting clients and staff to generate a professional and welcoming atmosphere.
Liaising with the cleaning team on specific requests and ensuring the cleaning schedule adhered to.
Ensure reception is kept tidy at all times, ensuring to check this area frequently.
Remove waste paper from all areas and ensure proper storage and segregation and collection by contractor
Frequent checks of key areas like toilets and café area, tidying and replenishing stock when necessary
Set up and support Meeting rooms in line with client requests
Flexibility working weekends and after hours when requests.
Monthly completion of timesheets/reports/stocksheets
Requirements
Highly organized and excellent time management
A high level of attention to detail
Ability to work on own initiative
Customer service experience
Fluent English
Knowledge of MS Office (Word, Excel & Outlook)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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