Job Description:
The IT Operations/Project Coordinator will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity. The candidate should be able to demonstrate some experience and expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, and audits, or similar logistics experience.
Roles and Responsibilities:
- Work closely with the Facility providers and Smart Hands to drive the issues.
- Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.
- Assists with daily monitoring of the ticketing system and resolving them under defined SLA
- Collaborate with Coordinators in the other regions, for smooth start/end of shift handover, to ensure a 24/7 follow the sun service.
- Collaborates with various regional teams for ticket resolution.
- Assists with identifying trends or recurring problems and escalates to team lead for resolution.
- Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency
- Assists with identifying and collaborating on new process improvement opportunities.
- Communicate effectively, maintain and establish a good rapport team and client.
- Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.
- Attending and participating in client meetings as required.
- Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- 2 - 4 years of work experience in logistics or project coordination/management
- Familiarity with Microsoft Excel and Google Suite
- Excellent communication skills, both verbal and written
- Positive attitude and dependable
- Excellent customer service skills
- Ability to work both within a team and independently
- Ability to multitask and prioritize workload in a fast-paced environment
- Ability to use good judgment, as well as problem-solving and decision making skills
- Ability to maintain confidentiality and professional decorum
Preferred (but not required) experience and qualifications:
- Project Management qualifications
- Bachelor Degree or equivalent
Physical Demand & Work Environment:
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
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