Reception/ Service Admin - Join the Aftersales Team at Autoboland

Location: Waterford, Ireland

Position: Full-Time | Permanent

salary: 30-35k starting DOE + Bonus + Benefits

Start Date: Immediate / Negotiable

Are you a people-oriented professional with a passion for delivering top-class customer service? Autoboland Ltd, a leading multi-franchise dealership in Waterford, is currently recruiting a Service Advisor to join our busy and dynamic aftersales team.

As the first point of contact for our aftersales customers, you'll play a vital role in ensuring a seamless and positive service experience. This is an exciting opportunity for someone who thrives in a fast-paced, customer-facing environment and enjoys working as part of a professional team.

And there's never been a better time to join us - Autoboland Ltd is expanding. Over the next 6 months, we plan to expand our showroom and create several new roles across sales, service, and support departments. Be part of a dealership that's growing and investing in both its people and its future.

Key Responsibilities:

• Greet customers in a friendly, professional manner and guide them through the service process
• Accurately book vehicles in for service, maintenance, or repair
• Liaise between customers and the workshop team, ensuring clear communication of work needed, timelines, and costs
• Prepare accurate service estimates and invoices
• Manage customer updates and follow-up calls
• Maintain high levels of customer satisfaction and retention
• Support the Aftersales Manager in the smooth daily running of the department

The Ideal Candidate:

• Previous experience in a Service Advisor or similar customer service role (automotive preferred)
• Strong communication and organisational skills
• Comfortable using DMS/CRM systems and handling administration
• Ability to work under pressure and manage a busy workload
• A positive, customer-first attitude and strong team ethic
• Full, clean driving licence essential

What We Offer:

• Competitive salary (DOE) with bonus incentives
• Career development and training opportunities
• Friendly, supportive team environment
• Staff vehicle scheme & other company benefits
• The opportunity to grow your career in a dealership that's expanding and evolving

If you have a passion for customer service and the drive to succeed in a high-performing dealership, we want to hear from you!

Apply now by sending your CV and cover letter

Autoboland Ltd - Where Customer Experience Meets Automotive Excellence

Be part of our journey. Grow with us.