About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Days of Working: Monday to Friday - 8.30 to 5pm
Purpose of the Job:
The Admin and Reception coordinator provides a reliable, high quality and timely administration/facilities support function to the entire office, to both our external customers and staff alike.
The admin and reception coordinator is also responsible for greeting guests/ visitors alike, making hot beverages and storing of coats and case as required during normal working hours our outside of these hours for certain events.
Main Duties
A varied role, the Admin and Reception coordinator will be required to perform the following duties:
Day-to-day Administration of the Reception Desk:
- Answer the phones as per script in a professional manner within 20sec and direct to the relevant person or department,
- Meet and greet guests, offer to take coats, make coffees, store luggage etc,
- Monitor access control systems in line with Global Facilities protocols,
- Monitor and manage carparks and Ronspot booking system in line with Global Facilities protocols,
- Action general email queries from clients, members of the public and refer clients to the relevant departments for further information where required,
- Maintain the reception and waiting area to a standard which represents excellence.
- Liaising with the Facilities assistances and Catering staff with room setups and clearings,
- Cover staff Lunches,
General Administration Duties, and assisting with the Day-to-Day running of the office:
- Point of contact for all facility related matters,
- Manage staff taxi bookings and monitor associated invoicing,
- Monitor and ensure the cleanliness and tidiness of our waiting areas,
- Monitor carparking and Ronspot,
- Manage access control system, account for all access cards and Issues access cards as required and in line with Global Facilities protocols,
- Cover breaks for the ground floor reception staff,
- Greet guests on arrival, store coats and luggage, make teas and coffees,
- Monitor Balcony use,
- Fire warden – Training will be provided,
- First aider – Training will be provided,
- Other duties as required,
- Liaise with internal Departments regarding relevant matters: e.g. Security, Car Park, Maintenance, H&S
- To ensure a speedy resolution to any queries that arise,
- To assist with other work-related duties that may arise as part of the general working of the office,
Required Skills & Experience
- Fluent in spoken and written English,
- PSA Licence is an advantage
- Good interpersonal skills with the ability to communicate verbally and in writing to a variety of stakeholders,
- The ability to deal with confidential data,
- Good IT skills, knowledge of and the ability to quickly learn. MS Office packages will be required,
- A professional and enthusiastic attitude and friendly disposition,
- An ability to work on own initiative and to take ownership of the role,
- Previous experience in a similar role
- Education: Level 6/PLC Certificate or Diploma or equivalent,
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.