At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.
We now have a fantastic new opportunity for Reservations Executive to join our team and contribute to the future success of Killashee Hotel.
Key Requirements:
- Flexible with hours
- Experience with Opera preferable but not essential
- Administration experience
- Highly motivated with a positive attitude
- Strong leadership, time management and organisational skills
- Attention to detail is a must
Duties:
- Manage telephone and email enquiries
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Maintain a thorough understanding of properties facilities and processes.
- To ensure that all business leads and opportunities are followed up in a timely manner including enquiries and provisional bookings.
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
- To deal with all clients in a professional and friendly manner
- To deal with any guest complaints, queries and suggestions quickly and efficiently
- To adhere to all Company policies including but not limited to Customer Care, Health & Safety, Fire Safety, Cash Handling etc.
- To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment
- Use of onsite computer systems including Opera, Availpro & ResDiary.
- Liaise regularly with relevant managers in relation to reservations
- To attend hotel meetings as required, ensuring effective communication at all levels.
- To ensure all business standards and reservations plan are followed in line with policies set out.
- To work as part of a team
Why work with us:
At Killashee Hotel we believe that exceptional guest experiences start with an exceptional team. We are proud to foster a supportive, dynamic, and rewarding workplace within the hospitality industry. As a valued member of our team, you will benefit from:
Professional Growth & Development: Ongoing training and upskilling opportunities to support your career progression. External & Internal programmes provided.- Complimentary Leisure Centre Membership: Enjoy full access to our leisure facilities to help you stay active and well. Includes access to all offered classes, use of sauna, jacuzzi and swimming pool.
- Exclusive Employee Rates: Discounted stays at FBD Hotels & Resorts - perfect for your well-deserved breaks. Five hotels in Ireland and 2 hotels in Spain.
- Health & Wellbeing Support: Access to our Employee Assistance Programme and a range of wellness initiatives to support your overall wellbeing.
- Insurance Discounts: Affinity rates on home, car, and travel insurance through FBD Insurance.
- Free On-Site Parking: Hassle-free and secure parking available for all team members.
- Meals Provided on Duty: Fresh and nutritious meals provided while you work. Facilities for unlimited amount of tea and coffee during the shift hours.
- Employee Referral Programme: Recommend great people and earn rewards through our referral incentive scheme.
- Team Social Events: Regular events that bring our team together to relax and connect outside of work. From summer parties, staff sports days to team building activities, and not forgetting annual Christmas party.
- Flexible Scheduling: Shift patterns designed to support a healthy work-life balance.
- Positive Team Culture: A welcoming, inclusive and diverse environment that values teamwork, respect, and recognition. Fostering positive work culture through living by companies' core values.
- Recognition Programmes: Celebrate achievements and milestones through our dedicated team recognition initiatives. Monthly staff recognition celebration alongside our GEM awards, Quarterly Manager awards and other recognition for individual or team milestones.
At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values, as a team we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can-do approach and take accountability.