About Us:
City Stays is one of Ireland’s fastest-growing serviced accommodation providers, offering fully furnished homes to corporate clients working on medium-term projects. With properties across Ireland and a pipeline of new homes coming online monthly, we're looking for a high-calibre individual who can grow with us as we scale.
We’re looking for someone ambitious, organised, proactive, and eager to grow into an Operations Director role in the future. If you thrive in a fast-paced environment and enjoy solving problems before they escalate, this is the role for you.
Key Responsibilities
- Guest Communication & Troubleshooting:
- Be the first point of contact for guest queries, check-ins/check-outs, and any issues during their stay. Diagnose problems before escalating to maintenance teams.
- Operations Coordination:
Manage day-to-day logistics including cleaner and handyman schedules, stock control for consumables and furniture, and ensuring utilities (gas, electric, Wi-Fi, bins) are set up at each property.
- Manuals & House Setups:
Create and maintain clear house manuals and checklists for new property setups.Maintain our central database of properties and bookings, oversee house inspections, and liaise with landlords, letting agents, and our in-house & outsourced maintenance team.Work closely with the sales team and support post-sale operations to ensure a smooth onboarding for both clients and guests.Manage our resident maintenance staff and any future hires for operations support. Approve timesheets and ensure KPIs are met.Requirements
- Property Management:
- Team Collaboration:
- Staff Oversight:
- Experience in property management or a similar role is essential
- Excellent communication and organisation skills
- Problem-solver with a “get it done” attitude
- Comfortable using digital tools for scheduling and database management
- Able to work independently and lead others as the team grows
- Willing to occasionally be on-call during weekends
- Based in our Waterford office
Desirable
- Knowledge of serviced accommodation, short-term lets, or facilities management
- Experience creating SOPs or operational manuals
- Familiarity with booking platforms and guest CRM tools
Career Progression
This is not just a job – it’s a stepping stone. As City Stays expands across Ireland, we expect this role to evolve into our Operations Director position. You’ll be at the heart of that journey — helping to shape our systems, hiring and managing a future team, and building the operational backbone of a national brand.
Job Types: Full-time, Permanent
Pay: €36,000.00-€50,000.00 per year
Benefits:
- Bike to work scheme
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Property management: 2 years (preferred)
Language:
- Fluent English (required)
Location:
- Waterford city, CO. Waterford (preferred)
Work Location: In person
