Property Operations Director

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Key role

The Property Operations Director plays a pivotal role in overseeing the Property Adjusting team which they are responsible for, ensuring operational efficiency, regulatory compliance, and exceptional service delivery.

Reporting to : Head of Operations – Property Claims

Specific responsibilities (including but not limited to)

This leadership position involves:

Team Leadership & Oversight :

• Ensure the efficient day-to-day operations of the Property Adjusting function, aligning with company standards, regulatory requirements, and client expectations.
• Lead, mentor, and develop the property adjusting team by providing clear direction, fostering a supportive, growth-oriented environment and promoting a culture of continuous improvement and accountability.
• Track and report on key performance indicators (KPIs), using data to drive decisions and support continuous improvement.
• Take responsibility for identifying training needs, facilitating ongoing professional development, and encouraging collaboration and knowledge-sharing among team members. By cultivating a culture of accountability and excellence, drive the team to achieve and exceed key performance indicators (KPIs) while maintaining high morale and strong professional standards.
• Providing growth and development opportunities for team members through performance management, coaching, support, and succession planning.

Operational Excellence :

• Following Lean methodology, driving process improvements and ensuring alignment with company procedures and industry best practices.
• Identify and implement opportunities to streamline workflows, enhance productivity, and improve service delivery through innovation and best practices.
• Standardize procedures across teams to ensure consistency and quality.
• Collaborate with PMO to ensure systems support operational needs (e.g., claims management platforms, inspection software, new tools etc.).

Claim Management

• Using MI & supporting management information tools to drive the outputs of the team.
• Capacity Analysis, workload planning and resource optimisation to deliver key results for the business.
• Operational Service Levels for delivery of key quality KPI’s and SLA’s and reports.
• Deliver on your own individual Fee target; taking ownership and accountability by meeting or exceeding your target as agreed with your direct line manager.

Client Relationship Management :

• Build and maintain strong client relationships, coordinating with other departments to address client needs and deliver seamless, high-quality service in a professional and responsive manner.

Cross-Functional Collaboration

• Work closely with other departments (e.g., Claims, Finance, HR) to ensure alignment and support broader organizational objectives.

Compliance & Quality Assurance :

• Monitoring service delivery to ensure consistent, high-quality outcomes and continuous improvement.
• Monitor adherence to internal policies, industry regulations, and quality standards, ensuring consistent and compliant service delivery.
• Support internal audits and risk assessments

Qualifications/skills

• Education: Bachelor’s degree in business administration, management, or related field would be desirable.
• Experience: Minimum of 5 years in property adjusting or related field.
• Skills: Strong leadership, communication, and interpersonal skills. Proficiency in project management and process improvement.
• Knowledge: In-depth understanding of property adjusting practices and industry regulations.
• Certifications: Relevant industry certifications (CIP, MDI).

Benefits of working for Sedgwick in Ireland

• Bike to Work Scheme

• Tax Saver Travel Scheme

• Discounted onsite Gym Membership (Dublin 4)

• Discounted onsite Montessori (Dublin 4)

• EAP – Employee Assistance Programme

• Health Insurance Scheme

• Life Cover

• PHI – Permanent Health Insurance

• Exams & Professional Membership Fees

• Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF5 & CF6 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.